Shipping Information

Delivering cost and timing can be an important task, but we have streamlined the process for you. Whether you are shopping in the United States, Europe, the UK, Canada, Australia, or any other region, we offer free shipping to ensure that every purchase is delivered smoothly and promptly.

Everything you need to know about MARIEMUR's shipping and order process: At MARIEMUR, we prioritize ensuring that your shopping experience is seamless from the moment you choose a product until it reaches your doorstep. Here’s a detailed guide on our shipping process, from order placements to the packaging details：

Processing Your Order Typically, it takes up to 3 business days for us to pack and hand over your order to our trusted courier service. Note: Our warehouse operates from Monday through Friday. The tracking information usually updates within a day after we ship your order. Our dedicated 24/7 Customer Care Team is always ready to assist you.

Potential Delays
While it's rare, delays can occur, sometimes due to circumstances beyond our control. Accurate delivery details can help avoid such instances.

If there's an unexpected surge in demand, causing a delay, rest assured we’ll keep you informed.

Tracking Your Order
Upon shipment, you'll receive a confirmation email with a tracking link. Simply click on it for real-time tracking details.

Duties & Taxes
For US Customers: Enjoy tax-free shopping within the US. However, be informed that local taxes might apply, which aren’t covered by us.
International Shoppers: Depending on your country, you might incur import duties. These costs, as well as any related taxes, fall under your responsibility.

Product Availability
While we strive to update our website inventory in real-time, on rare occasions, there might be discrepancies. Should a product run out after your order placement, our customer services team will promptly inform you.

Security Measures
In the unfortunate event of parcel theft or misplacement, MARIEMUR cannot be held liable. Please ensure a secure delivery location.

Delivery Restrictions
We currently don't deliver to PO Boxes, BFPO addresses, and certain military addresses due to logistical constraints.

Discreet Packaging
Your privacy is paramount. Orders are delivered in an unbranded outer box. Inside, you'll find our signature box, encapsulating your chosen product.